Application Support Engineer




Software Development



Raet ( is the leading HR software company and cloud solutions provider with millions of users worldwide and over 50 years of experience. Headquartered in the Netherlands, with hubs in Europe and Latin America, our HR platform helps more than 1500 clients with Human Capital Management (HCM), ranging from Standard payroll to funky eHRM (Human Resource Management) products in the public and private sector.

Are you passionate about IT, and want to build cool stuff that has an impact on how people work day by day? Do you get a kick out of developing state of the art software? Are you up for a real challenge to become the best Application support Engineer

Finally, and ultimately most important, we are looking for team members who share our mindset & core values: Smart, Helpful, Conscious, Expert & Reliable.  Are you up for it?

As an Application Support Engineer you are responsible for day-to-day support, as well as participating in enterprise projects and initiatives to improve our corporate finance, controlling and reporting processes with use of smart software solutions. We are currently reshaping our enterprise integrations platform and streamlining our application landscape, internal cross-functional processes and procedures. Extending international support for our global organization is an important focus.

Key responsibilities include:

  • Monitoring and management of a number of business critical systems.
  • Responding to application support requests and escalations, which involves resolving data/configuration issues and troubleshooting technical problems.
  • Collaborating with multiple internal IT experts across disparate teams to resolve incidents as they occur.
  • Participate as required in the IT delivery projects and major changes/releases involving financial data management and reporting:
  • review software enhancements and provide design feedback
  • application configuration
  • system testing
  • guide/assist key users in UAT, providing documented instructions, test scripts etc.
    • Participate in IT compliance initiatives and periodical system audits, ensuring that financial systems & data management adhere to regulatory and industry compliance standards.


  • Bachelor’s Degree such as Computer Science, Information Technology Engineering, or equivalent work experience is required.
  • 2+ years using and/or supporting of
    • Corporate finance applications (ERP, invoicing, control etc.);
    • Financial reporting and data analysis;
    • Familiarity with ITIL Foundations, particularly Service Operations and experience of working in devops environment.
  • Basic knowledge of system administration and technical troubleshooting in a Windows network environment.
  • Experience with mobile and cloud applications.
  • Expert knowledge of Excel, including basic use of macro scripts.
  • Basic knowledge of XML.

Soft skills:

  • Intrinsically motivated to solve problems and enable collective, rather than individual success.
  • Be a professional partner, helping the business to find the most appropriate solutions that serve both our business needs and technical requirements.
  • Demonstrating a constructive, productive attitude under adverse conditions.
  • Business English knowledge.
  • Communicate eloquently with attention to detail and able to explain technical details clearly and concisely.

For further information, don´t hesitate to contact Tamara Menéndez (   

Meer info?

Software development
+31 33 45 06 506 company/raet